I was having difficulty in downloading…
I was having difficulty in downloading the eSIM getting an error message that the download did not complete. Joevy at customer support was patient and very helpful after he looked at my account. He sent me a new code with a couple of steps to do before starting the download. We went back and forth 3-4 times via email because i had questions and I’m not that tech savvy. I was surprised it didn’t take that long and now I’m ready for my vacation! Thank you.