Not a company I would go back to...
I purchased some meters for my production company equipment and, according to their listing, I ordered the correct item. They sent the incorrect units so I contacted them re: the error, because the meters they sent are completely unusable for me. They decided that they wanted to either give me 1/2 credit and I wouldn't have to ship them back or ship them and get full credit. Bearing in mind, this was THEIR error in the listing. I just wanted the correct meters without having to pay extra for their mistake. After about a dozen emails and messages back and forth, I got Ebay involved and suddenly, they refunded the whole amount, which is fine with me. But during the exchange, I asked repeatedly about getting the correct ones and I could never get a straight answer from them. I had ordered prior from Newfrog roughly 1 1/2 months earlier and the order came through fine and the product worked well and still is on a daily basis. It's easy to do business when everything is exactly right. The mark of a good company is how they perform when things don't and how they resolve the conflicts. This is where my review comes from. You might say it's unfair, but if I do something wrong for one of my clients, I bend over backwards to understand why and then make sure the customer is completely satisfied with the resolution to the issue. Otherwise they won't come back