Worst customer service I have ever experienced.
I'm going to start by saying that I have always enjoyed Zotac products, I have brought many over the years and they have always been great, including the old Zotac ion 330, the more recent z-box, and several graphics cards. Including the one which has resulted in this review. In June 2017 I brought a Zotac 1070 amp extreme edition from Ebuyer in the UK. It had one of the the best air cooling solutions and came with a 5 year warranty for piece of mind. In March 2019 the card developed a fault (widely reported on the web) where one of the fan bearing began to fail and when running at 50-80% made a metallic rattling sound. I reported to Zotac that the card was faulty via the contact form, and received an email the same day asking for proof of purchase, and a detailed summary of the fault and the testing I had done. I provided all this info and then saw an email from them asking the UK support team to deal with the case. The UK support team then told me that as the item was under 2 years old I needed to go back to the re-seller (ebuyer) to get the RMA processed, they explained that ebuyer were a good re-seller and would be able to fully organise the repair/replacement. I dad as instructed, contacted ebuyer who gladly took the card back and after a while they informed me that they were needing to return the card to Zotac UK support to get it repaired. The card was then sent to Zotac who after a few days told ebuyer that it had been repaired or replaced and would be returned to me. When I received the card back from Zotac I found that it was the same card with no repair done, and the only change was that Zotac had put a sticker on the card saying that the warranty was void. I then chased Zotac to find out why they had put the sticker on it and not done the repair. Zotac then said (quote from the email I received from Eurotech support): "As far as Zotac is concerned the card is out of warranty as we had sold it to Ebuyer more than 2 years ago. This means the card is out of warranty from eBuyer. When they applied for RMA they had enter an entirely different SN and hence the reason for accepting it." So even though I contacted Zotac first for support, and they accepted the item was less than 2 years old, and directed me to ebuyer, when they received the card, with the actual serial number that I had provided in the first place, they decided to ignore the registration and proof of purchase, and just return it to me broken. I attempted to point out the ridiculous nature of the support process and how they could have dealt with it by sending a simple email to either me or Ebuyer to confirm the warranty status (or even check their own registration system which has a copy of the POP) but instead of apologising for a mistake between them and there authorised re-seller I get a rude response from the Eurotech team saying (another copy paste of the actual email): " You obviously have no idea what our obligations are and how our system work. Pointless discussing this. If you want a replacement just complete the steps. Kindest regards, Eurotech Team " At this point I decided that further contact with them was not worth the time or effort and as such I requested that the re-seller dealt with the problem from there on out. I also decided that I would not use or recommend any Zotac products going forward. TLDR: They make great products when they work, but the warranty process and the support team are terrible and should mean that any warranty offering from the company should be seen as a painful option.