Bad experience, support for refund = 0
I've purchased from them several times without any problems. The support seemed efficient (despite the time difference) and reassuring. However, with my last order, I was literally scammed, and unfortunately, I realized it a little late, and PayPal couldn't help me. Needless to say, support kept me on standby for over 10 days, constantly contacting me daily, where I explained the "problem" with the items, which were being sold as something completely different. Despite having provided them with videos and all the evidence proving the items were fake (or rather, item X sold as if it were Y, simply by re-labeling it and passing it off as such). Bottom line: I was both scammed by the seller and fooled by them, who refused to refund me. So always pay with PayPal and absolutely do all the necessary tests on the items as soon as you receive them. Don't trust them, but try everything!