ISSUED WRONG BOARDING PASS, LOST MY LUGGAGE, LIED ABOUT HELP, AND LEFT ME STRANDED FOR 2 MONTHS
They issued me the wrong boarding pass At London Gatwick on 15 July 2025 China Eastern issued me a boarding pass that was not in my name. At the gate staff realised the error and reissued a correct pass. That sounds minor until you realise my bag had already been tagged to the first incorrect boarding pass. That error is not simply sloppy. It is a fundamental failure of basic airport safety and baggage control. This is a real safety and security risk Mixing up boarding passes and baggage tags is not just incompetent - it creates a genuine security and safety problem. Passengers and checked luggage must match. When an airline gets this wrong the consequences can be serious. This was a dangerous systems failure not a minor clerical mistake. They lost my luggage and then vanished I reported the loss immediately in Fukuoka and filed PIR B6755 on 16 July 2025. China Eastern admitted it was offloaded in London. Since then I have had no proper update. No compensation. No accountability. Endless runaround and total silence I have emailed Gatwick, Heathrow, UK Customer Care, Japan (Fukuoka) and Shanghai. I have spent hours on hold to the UK helpline including one call that lasted over two hours with no answer. The Shanghai call centre eventually issued Case No. 2025 09230 00801 but after months of weekly calls they still have not provided the two standard documents that any airline should issue automatically. They are now blocking my insurance claim The bag is gone. The PIR from Fukuoka proves their error but means almost nothing because China Eastern refuses to send two simple statements: That my bag has been missing for more than ten days - it has now been over two months That they have given no compensation (which I do not want) but their refusal to confirm this in writing is stopping my travel insurance from paying out This is not customer service - it is obstruction. Final thought I have never seen such systemic incompetence in any company I have dealt with. No apology. No proper response. No sign of responsibility. China Eastern has failed on every level. Case Reference: 2025 09230 00801 PIR: B6755 Booking Ref (PNR): NECSCM CHINA EASTERN ARE THE WORST COMPANY I HAVE EVER DEALT WITH IN MY ENTIRE LIFE ON ALL ASPECTS - THIS MUST BE STOPPED.