Absolutely useless
Absolutely useless! I didn't receive my UPW breakthrough box. I could have received it if someone had bothered responding to one of my million emails. Now the event has passed, I want a refund... do I get a helpful response from anyone? NO! I don't think staff are trained, I don't think there is any management either. I have emailed absolutely everyone I could find, but still, no help whatsoever!!!