I am so disappointed with my experience…
I am so disappointed with my experience with Oura. It was bought to an acquaintance in March. They told me they've been using it for a few weeks and stopped so sold it to me for a good price, as I already have a lot of debts due to my treatments (battling with infertility for 2 years). I loved my ring - it helped me so much through my fertility journey. However, after not even 6 months, the battery began to last less than 2 days, with everything off (Activity heart rate, etc). I reached out to Oura, the Virtual Assistant confirmed a defect and told me a replacement would be sent. After 4 days without any email or any follow up, I opened a chat. There, I learned first that the ring was already replaced once, so I was not eligible for a replacement even if the ring was not usable again for manufacture reasons (??), then that we are not allowed to buy from people to people and this breaks the warranty completely. I got offered a discount that I won't be able to use as it lasts only a few days and I don't have the money atm to buy something that will break again in 6 months... Then the chat was closed by the agent. I am so sad and disappointed, I trusted this device to help me finally understand what was going on in the long term, but it ended so abruptly for so many wrong reasons out of my hands.