I purchased a 3 day SIM
I purchased a 3 day SIM, 5G for Singapore, and the experience was just awful. I could not use data in Singapore as the roaming network would only connect to M1 LTE, and changing settings to disable LTE and use 5G only did not work, the provider was always M1 LTE. Other friends using different roaming apps had not issues. I think I went on Singtel 5G 1 or 2 times only. This is the second time using Airalo this has happened, and I do not have the time when travelling to contact support all the time. I will be moving to a new provider Update: Even though I have showed that whatsapp messages were not going through, and that the network was always LTE, support are saying I need to contact them via whatsapp - now how do you do that if you cannot use whatsapp. Compensation offered does not take into account the fact I could not send messages and they had admitted there are issues Update2: Sent me a contradicting email; one person admitted issues, and now one has said you had no issues. Addressed me someone else's name, so indicates template responses or they are ignoring all the evidence. Update 3: The reply below states offered compensation - this is PR, I have it in writing from Airalo there is nothing they can do. 4 different customer support people, wrongly addressed email - which was not answered and no compensation other thank, hopefully it is better next time.