I loved the little robot but customer…
I loved the little robot but customer service is a joke. Worked really well and did a great job. Easy to set up. We had the odd time he got stuck or needed some help but all in all ok. 6 months in his wheel broke and the rotor blades kept jamming. Sent him off for repair. That was difficult as local package place would not take him as to large for them but in the end they arrange a pick up and all ok. Few weeks later it comes back, wheel fixed but the blades not fixed and now has a large crack on the top. Emailed to ask for them to fix it and now I am stuck in a loop of tests they want me to proforma that will diagnose the issue with the blades. Ignoring my question if you fixed it when it came to you what did you in fact do? And the crack on the top. Before it was returned the first time I asked to confirm both issues were fixed and I was told it was a great question and yes both elements were fixed (great question sounds like AI to me). All in all it feels like you are talking to AI or people who are not allowed to say anything that is not in a customer friendly prewritten text that means they will never address any issues. So great product till it breaks after 6 months then its a very expensive garden ornament. Update after this review they fixed the device and asked me to remove the review which I will not do. It is now fixed but I don't feel confident in the future and they never addressed any of my comments or concerns just fixed the unit, which they should have done in the first place.