Absolutely unprofessional - avoid
We placed a PCB order in November, which was delivered without any issues. In December, we placed the same order with some modifications. To speed up the process, we also purchased and sent the necessary components ourselves. After numerous delays and a great deal of back-and-forth communication, we eventually received the PCBs. However, there were serious discrepancies: components appeared on the boards that were not in the BOM, some of the components we provided were not soldered, and incorrect parts had been soldered in the wrong locations. We spent eight days identifying and reworking the faults just to get a few units ready for a scheduled compliance test with our client. Prior to delivery, Steve from PCBGoGo admitted that they had mistakenly manufactured the previous version of the design and also mentioned a maintenance issue with their machine. Despite this, they refused to offer any compensation. When our client contacted them, they falsely claimed the problems were due to the components we provided. As a result, we suffered a loss of approximately £6,000, including the cost of the PCBs, wasted components, and labour. Despite raising our concerns, they declined even a partial refund. Their conduct was entirely dishonest and unprofessional.