Since purchasing my Qidi plus 4 it has…
Since purchasing my Qidi plus 4 it has had numerouse issues which although Qidi have resoved by supplying new parts , ( a motherboard, 2 hot ends, 2 emmd cards and one mains switch assembley which I have had to fit, I am OK with that but to ask customers to fit items that are high voltage seems wrong to me but as Qidi dont have UK service agents there is little choice, My printer has now developed a soft ware issue since uploading software update 1.7 from 1.4 and I cant send prints remotely and can only print by using the thumb, drive. This printer is very good when it works but when it dosnt there are big issues in getting a repair sorted. I am so fed up with Qidis responces like send a video, send photographs send a copy of logs etc. All to no avail. I have asked several times for a refund, replacement or repair but all I get is delaying tactics. I even wrote to the chineese embassy thinking they would make Qidi honour their warenty, which I have concluded isnt worth the paper its written on. If you want to persue a claim against Qidi you have to do it via the Chineese legal system which reqires all complaints to be filed in Chineese on the appropriate forms, and if succesful the claim can be contested by Qidi in a chineese court which I would have to attend otherwise the decision would automtically go in the defendants favour. If you purchased the goods over 166 days previousley dont try to claim back via Pay Pal or other credit cards as the 166 days takes precidence over the 2 year guarentee Qidi offer. My advice NEVER NEVER NEVER buy Chineese goods unless purchased via a bonafida distributer who have repair and service facilities in the UK (or Europe Or US Etc)