DJI drones are excellent. Customer Service terrible
DJI drones are excellent.. but if you crash it as I did, you're pretty much on your own. I made a short YouTube film describing in detail what happened - and it validifies my review. See it here: ywatch?v=jbdrnt6ILOw&t=8s I flew my drone into overhanging foliage and it dropped and snapped a landing leg (which is normally screwed on). After testing, nothing else was damaged so I figured I could go onto the DJI website and buy a replacement leg. No chance. DJI don't sell parts. They wanted me to book a repair and send the whole drone off to them - not cheap.. not quick. I contacted a 3rd party drone store close to home to see if they could repair my drone but they said DJI have stopped supplying parts to 3rd party repairers - because they want all DJI drone owners to send back to them for repairs. I worked out I would outlay £100+ for postage, DJIs fixed fee, parts and labour costs plus have the risk of it being further damaged/lost in the post and being without it for weeks. So, I found a new landing leg on Ebay, paid £12, got it within a week and replaced the leg within five minutes myself. If DJI insist on monopolysing the DJI repairs market for themselves, it should be fit for purpose. Items such as I had to replace should be freely available to buy from DJI and the repair process (for the UK), should be franchised to a UK repairer, avoiding the need to send every drone halfway around the world. Love the drones, hate the service.