Cancelled booking, extra costs!!!
The Hainan booking system is awful. For a modern company their IT is appalling. I finally booked after calling a UK number. A few weeks later, out of the blue, and only a couple of weeks before my flight to Osaka from Manchester, they cancelled. This is something they seem to do regularly but I didn’t listen. After many attempts at contacting them over several days (poor IT again) I finally managed to speak to someone and a few days later received a refund. I have just found out that my phone call to their, UK(?) agent was actually bounced to China and cost me £250!!! With the original flight cost plus the extra I had to pay with another airline plus the £250 phone call it would have been cheaper to go Business class with Cathay Pacific!!! ***AVOID LIKE THE PLAGUE***