Very poor customer service
I recently (30 May 15) made an order for a custom made shoes with Christy Ng in which I made full payment for immediately at their outlet in Jaya One. It was meant for my pre-wedding photo shoot on 2 Jul 2015. I was promised that the design I wanted can be made and delivered by end of June, to which I was very delighted. However, 2 weeks into the waiting, I received an email stating that their factory was not able to produce the design I wanted! The verbatim to their email was "We regret to inform you that our factory is unable to produce a wedge that you wish. If you still wish to proceed with the normal one, we are able to rush up one for you, perhaps we will issue you a full refund." I'm very puzzled as to wonder how on earth will a customer accept a "Rush up" pair of shoes for their pre-wed when ample time was given to produce an agreed pair? Therefore I opt for a full refund and chose to purchase a ready made shoes else where. My communication to a full refund was made on 18 June 15 to which their customer service had acknowledged via email communication. I was again promised the receipt of full refund in 3 working days to which till today 4 July 2015 no money was credited into my account, despite numerous follow-up via call and emails. I can understand (although disappointed) that their factory can't produce the design I wanted and communicated this fact to me only after 2 weeks of order placement. But I can't understand why is that it takes so long to process a full refund?? My pre-wedding shoot was done and over with already but yet I have yet get any refund from Christy Ng. To future brides, do consider wisely if you choose to make your purchase with Christy Ng. Planning a wedding is already stressful as it is, I'm sure you hope that a pair of shoes will be the LEAST of your problem.