BAD, NOT HAPPY
Hello Where to start, first let me say I never had problems that I had recently in the past. Recently I bought a copy of Final Fantasy ARR + HS Bundle, which Is the base game and expansion. The product I bought said "Global". After I bought It, I had to wait a few days, usually I get the product key pretty fast. When I got the key, It didn't work, and It turn out to be Europe key. I contacted them and they told me to contact the offical game company website. So I did and that's how I found out It wasn't Global. I replied back to onlinekeystore, and they told me they needed proof of my chat window, with the main company gm aka transcript. Sadly at the time before they said this, I already finished chatting with a team member from the main company. So next day I contact the main company to see If I can get a copy of my last transcript. Sadly they couldn't give me It and they have no ticket history ETC. So onlinekeystory, won't give me my refund or replacement key, without proof. I did copy the second converstion transcipt I had with the main comapny, and I give them that. It's not been two days since then and now they seem be ignoring me. I'm very un-happy, it's not the $35,00 I lost, It's the support I received, and they suppose to have 24/7 support, which Is big fat lie.