Outstanding Company
I had a great experience with SIHOO's customer support and wanted to give them some well-deserved recognition. I've owned my SIHOO M57 office chair for several years, and recently the reclining/tilt mechanism finally broke. Since my chair was well outside of its warranty period, I contacted SIHOO hoping that I could simply purchase an original replacement mechanism from them. To my surprise, their support team offered to send me the original replacement part completely free of charge, despite the age of my chair and the fact that it was no longer under warranty. They just asked for a couple of photos to make sure they sent me the correct component. The replacement arrived, was exactly what I needed, and I was able to get my chair back up and running again. It's refreshing to have a company continue to support its customers years after a purchase instead of immediately telling them to buy a new product. Their customer service was friendly, helpful, and went above and beyond what I expected. Thank you to Shelley and the SIHOO Support Team for taking care of me. This experience definitely gives me confidence in purchasing from SIHOO again in the future. Highly recommended!