DO NOT BUY from GIZTOP
If you read this message then probably you are also one of the hundreds of people being scammed. I would give them ZERO rather than ONE star. Here is my timeline: Dec 02, 2020- I ordered the phone from giztop.com because it says in the website "in stock" and I purchased the expensive shipping method of 7-10 days. Dec 03, 2020- Jessica emailed me to ask me if its okay to send the chinese version and I said it is okay. I also advised that I need the phone urgent and she agreed to send it by Monday with tracking number from DHL. Dec 07, 2020- I emailed giztop (Jessica) to make a follow up on the agreed tracking number and update for the phone but there was no reply. Dec 08, 2020- I emailed giztop again and she replied that it was holiday there (FULL OF EXCUSES) and I don't have to worry and they will process it today and give me the tracking number. She also lied because in the website it was already "in stock" but now she said they recently just have the stock. Dec 09, 2020- There was no email from giztop about the promise of update for the phone. So again, I sent them an email asking for any update but they just ignored me. I made another email that night (New Zealand time) and told giztop that I want to cancel my order and refund the money. Jessica replied with full of lies saying the phone is just new in the market and "still in the processing". I have doubts, why tell me that they have in stock last Dec 08 and now they told me it is still in processing because it's new in the market? She said they will refund me if I wait for 2 days. Dec 10, 2020- No reply so I asked Jessica again what happend to the refund? She said she has asked for the refund today. Why today only when we have already agreed to refund the money since yesterday! So I made a follow up with paypal to ask and investigate whether they have initiated the refund. I found out that they have NOT initiated any refund which is another dishonesty on their part. Summary: Do not buy from GIZTOP. Do not be fooled by "in stock" as they really dont have stock and will still source the item which will take weeks. If you can screen shots all conversation the better. Proceed with Paypal and go to resolution for "refund". If you dont go to Paypal then they will continue to fool you around for months.