Bike is fantastic, required membership plan is a dealbreaker for me
The bike is absolute fantastic and I have not one bad thing to say about the quality of the bike itself. However, there is a membership plan you have to subscribe to just to use the full experience of the bike. This adds for German customers 39EUR per month on top of the high expenses for the initial purchase and makes Onepeloton simply unattractive from my point of view. You have tons of classes in this membership plan, but I just want to use the bike. I have just contacted the customer service and asked for downgrade options, and they confirmed that I have to stay in the highest plan if I want to track heart rates, set complex goals etc. This is outrageous in my eyes and I cannot believe they can get away with it. Instead of running programs like "Peloton Certified Refurbished Bikes", that I understand as an desperate effort to reallocate used bikes from inactive or otherwise lost customers (like me, happy but seriously unimpressed with the subsequent cost) - maybe Onepeloton should change a business model that feels like an absolute overreach to me.