What You See Is Lovely. What You Get Is Not!
First time customer. Excited to purchase a lovely platinum with a hint of black at the roots modeled by a caucasian woman. Got my wig and it's nothing like the video! Contacted company via email to advise "New customer. will not be repeat customer." Visited the site after receiving something out of a horror story and the site is marketing to african american women. So why'd they show it modeled by a caucasian woman? I've worn synthetic wigs for years. This product cannot be worn, does not resemble what's shown in their video and costs around $40. The synthetic hair is substandard as is the overall construction of the piece. It's a bait and switch! Writing here to warn others not to be taken in by what they see. I even paid extra for "thick like shown in the video." Do not buy from this company. They're somewhere in China. My mistake? I was so excited by the video I didn't research them beforehand. No. I don't want a refund. No. I don't want a replacement. I'm going to forget about them and I'm encouraging one and all wig lovers (like me) stay far, far away from this one. There are two companies I order from here in USA. One part of their marketing is for white women. The other is for black women. I've ordered from both sides of the company over the years and have been more than satisfied. I don't know why I deviated. Well, yes, I do. What they showed was a style that can be worn by anyone regardless of ethnicity. It's so super cute, medium length and affordable--or so I thought. Ok. Rant over. Expensive lesson for me. Never again with them.