Faulty goods and they don't honour any warranty
I bought a Smartphone from Pandawill and was very pleased with it on receipt. However, after 3 months of light use it suddenly died when halfway through charging. Nothing I did could revive it. Pandawill refused any refund and insisted that I return to them for repair (I tried locally but was told it could not be repaired). I returned to Pandawill by recorded delivery and they confirmed receipt but said phone had been damaged (it was in mint condition). The said it would take several weeks to repair. After 1 month I asked when it would be returned but got no response. Since then they have ignored all emails and online queries. It's over six months now so I know I won't get my phone back. Since then I've read numerous reviews from others that have had the same experience. TLDR: don't expect that goods from Pandawill will be reliable and don't return faulty goods as they won't be returned to you and you won't receive any refund. Buy from AliExpress or Bangood where you have some form of protection.