Do not use the "next day delivery" option
Nootica has a great range of products in different qualities and we have been happy customers in the past. On our last order, we clicked "next day delivery before 6PM guaranteed" option in shipping page on checkout. This was an additional 15€. When the package arrived 4 days later (wknd in between), I wrote an email to customer service to ask for a refund of the 15€. They told me I had to read the FAQ where it was stated that they only guarantee the SHIPPING of the order before 6pm next day, not delivering. I told them this information was contradictory and misleading and send them all the print screens to show the "next day DELIVERY before 6pm" note, with the address under this statement. I insisted politely that the mistake was theirs and that I wanted a refund of the extra charge but to no avail. Customer service stayed committed to their false statement with no offer of a compromise whatsoever. They did not hesitate to turn a happy customer in an unhappy one for the silly amount of 15€. UPDATE: They tell me on this platform that they're going to reimburse shipment as it has clearly not met the shipping delay. they subsequently confirm it by email. Sounds good right? A couple of days later, still no news, after sending them a reminder, they basicaly tell me to get lost.