Hopeless and Unhelpful
My son booked me flights to visit him in the usavia trip.com. All flights under the umbrellaof Aer Lingus. Trip.com booked the flights using their own email and phone number so Aer Lingus could not verify me there I could not discuss my concerns regarding airport assistance etc. Trip.com refused to help. I managed to contact a lovely person at Aer Lingus who sorted everything out for apart from seats on 1 leg of the flight. I tried to contact American Airlines and surprise surprise the reference given by Trip.com is incorrect. Over many emails and phone calls, all I get from Trip.com is 'don't worry your Trip is confirmed!'. As an elderly person travelling alone this whole saga has left me distressed. Trip.com are unhelpful, show no understanding and uncaring. Terrible company.