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Jarvo

英国

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DiscoBrakes

Defective pads, bad service

I've just returned from a biking week in the French Alps. As part of my preparation I up graded my rotor from 160mm to 180mm, I also purchased 4 sets of "Pro grade black ceramic compound Shimano Deore BR-M525" pads from Disco brakes. After a days use downhill I noticed juddering and a metallic noise when using my rear brake. I removed the rear pads and noticed what looked like a piece of metal in the pad compound. I changed the pads and also noticed a small grove forming on the rear rotor. long storey short. I changed the rear pads 4 times, the last being because I had catastrophic rear brake failure.This wore though my rear rotor causing it to break in two leaving the rotor arms attached to the wheel and the braking part of the rotor to be detached leaving me NO rear brake. luckily I managed to escaped injury and minimal damage to my bike. On investigation I found that ALL 4 set of pads had metal studs stamped though the rear of the metal pad base into the braking compound. This meant that when I was less than half way though the pad it was down to metal on metal. I have been in touch with Disco Brakes and sent numerous photos and 2 sets of the pads for "Investigation" . They have since "Barred" me from their site and stopped me logging on, removed my comments asking if anyone else has had problems like this. This was done without any warning. There has been NO mention of replacing the pads or reimbursing me. Wiggle or Chain reaction would not and have not acted in this aggressive. It's not always best to get it "cheap"

2015-08-23