I can only say good things
Unfortunately my drone had a flyaway. Fortunately I had DJI Care. Still, I never used the service and I was convinced that my inexperience could have led to the drone loss. So I contacted DJI support that told me to create the flyaway case. I told them I would like to know what happened and they requested me to send the flights data and the screen video recording (I advise everyone to always record the screen while flying) for them to analyze for free. I got a reply half a day after my submission. According to the records they didn't saw any mistake from me and informed me that it would be a warranty issue. So I would get a free replacement under warranty. They also offered me a Samsung pro 256GB micro SD card to compensate the loss of mine. I had doubts and they replied to my emails always in the next 24hours. Meanwhile a few days passed since I was supposed to receive the tracking information and I get a call from NL, from DJI. They were calling me to say they were sorry but they had stock shortage and my drone was only be shipped the next day. This was just a 2/3 day delay. And they sent me an extra battery! Following this experience, I can only thank them for helping me, understanding my loss, and trying to compensate me...