I’ve been trying to get a refund from…
I’ve been trying to get a refund from this company for over three months for merchandise I never received—$136 worth. The tracking number shows the package was returned to Jamaica, NY, yet the company claims my address was incomplete and the item was “destroyed.” That makes no sense if it was returned to them. Now they’re asking me to pay an additional $65 to resend the item, even though they already received it. I’ve asked repeatedly for a refund, and they continue to refuse. This is incredibly frustrating and feels dishonest. I paid for a product I never received, and instead of resolving the issue, they’re demanding more money. I would not recommend doing business with this company. Their customer service is unresponsive, and their handling of this situation has been unacceptable. In addition, the clothing is not depicted correctly. What you receive is not the same quality as the high end images on their website, hence the cheap, price.