Avoid - deliveries do not turn up and no accountability
Being desperate to prevent any further post menopausal hair loss, I researched many products on line and decided to try the Trybello Hair Helper Spray as I preferred a topical treatment due to a sensitive gut, and it sold a great story regarding DHT blockers and being totally natural ingredients. I struggled initially to order on line as the system refused me (whilst constantly trying to upsell other products). I contacted Trybello via email (only method of contact) and the order was eventually sorted. It took a few weeks' to arrive and the containers were quite badly damaged due to little packaging. However, I could still use the sprays and decided to purchase some more as delivery took so long and I didn't want to break the treatment programme. I received an email saying my order had been delivered by DHL - it had definitely not been delivered as my daughter was working from home the whole of the day, but we checked outside everywhere and with neighbours - nothing. Our dog will always bark if anyone comes near the door and he hadn't let out a peep. The only way of contacting Trybello is via email - it takes a very long time to get an AI generated reply. I was repeatedly told to check outside etc, despite replying saying I had done this several times. I asked for proof of delivery and eventually (after several weeks') someone contacted DHL who had no photo or signed delivery note, but said the order had been left in a secure porch. We have no porch. If the initial response had been an apology and an offer to re-send the product, I would have accepted this. But after weeks' and weeks' of stressful silence or unhelpful replies, I asked for a refund. This was denied as they still held fast the product had been delivered, despite having no proof, and advised me to contact DHL myself! I responded that my contract was with Trybello not DHL. Eventually I contacted my credit card company who have agreed to a refund. I would not recommend anyone living in the UK to buy from this company.