Intentional Contractual Fraud and Default, Beware
Experience is scary, fraudulent Company and founder. Prior to purchasing confirmed that shippers were listed as - "major shipping company DHL & Fedex". After not receiving shipping tracking information reached out to Company. Phone rings through with no machine, then it appears to a personal home. Company did not ship and when queried "founder" had unorthodox responses, given purchase was via Pay Pal (VERIFIED) and Centurion Amex (VERFIED), also provided seller DHL (VERIFIED) shipping account info and online information confirming. Seller made all sorts of excuses as to why he was not shipping DHL, used by Southebys and Christies and just about every other shipper worldwide. Made violating requests that I send Passport, SSN and appoint small third party shipper as POWER OF ATTORNEY. Did not seem to care or understand I expected Company to honor advertised terms or why I didn't want to appoint an unknown company "power of attorney" -- small unknown shippers usually do not understand how to handle second hand collectibles well. Suggested maybe they could deliver later in person so I could avoid customs fees, which is intentional fraud. When I told them to please either ship the bag via DHL as they say on their website, he disappeared. I filed a case with Pay Pal and they ruled in my favor. Later, the Company solicited my feedback and I provided it. The "founder" was comfortable lying directly -- including things as small as the conversion rate of the price to saying he "cancelled a sale". A case was filed via Pay Pal who ruled in my favor. Shipping from Singapore to US is very simple through major carrier which they guarantee on their website, and do not honor. This is not a Company any thinking person would want to do business with. They appear to be comfortable with gaslighting and word salad when faced with simple requests of "you advertised you ship via DHL, please do so as they already have all the personal information verified and I don't want to send it to you" --all signs of what appears to be a deeply troubled narcissistic Company. I wish I had read the other Trust Pilot reviews prior to doing business. Simple fact. They advertised they would ship DHL and didn't seem to understand why a customer would not want to send personal ID, a social security number and appoint someone power of attorney they didn't know. These folks are hostile, angry, and out to lunch. Go to Southebys "but it now" function if you are looking for collectible luxury. None of these problems.