Perfect Replacement & Excellent Support 👍
I ordered a replacement screen for my daughter's laptop and it was a perfect fit. Being able to enter my service tag and have the assurance it will fit the device, I shopped with confidence and felt completely secure spending $200+ with them. The item was sold as "refurbished," but there wasn't a single scuff or scratch on it - and I checked thoroughly! The item's packaging was thoughtful & appropriate to protect in transit, yet still wasn't a nightmare to unwrap and unbox. While I've handled many computer repairs, I've never had to replace a screen. I didn't have to search YT for instructions - no, the removal/installation process was simplified since there was a walkthrough on its product page, produced by their team. Customer support is extremely important, especially in new business relationships. Outsourced support frustrates me due to language/cultural barriers, hold times & lame music, dropped calls, and the agent's usual inability to do anything more than I - all of which wastes time. Instead, contacting Parts People about a delivery issue (caused by FedEx, not Parts People), I never felt alone. Instead, via live chat, Michael assured he'd contact FedEx on my behalf. Within 10 minutes I received a call from him confirming that everything was ok...and it was. I will choose Parts People for everything computer-related in the future because product/shipping quality is excellent and their stateside customer support goes the extra mile.