ACAccessoriesforbyd★★★★★
In general it's OK
In general it's OK. The webshop has a great variety of products. Shipment is slow, tracking is inaccurate, as the link they share with you is not updated, it always showed "preparing". So I contacted them, they gave me a tracking number and a link, that's when I figured out that the package was dispatched weeks ago and is stuck at customs, because I need to pay customs charges. The website did not mention that, and I did not receive any emails about this outstanding charge.
So the communication is not great and the information on the website is not accurate.
I also placed an order at TopBYD, I received my purchase in 8 days with absolutely 0 hassle. So I'm not sure if I can really recommend this site. Lack of communication, slow delivery and the additional cost of custom charges (+30%) makes it more expensive than the competitors.
2025-09-24有帮助 1
OLOladance★★★★★
The products are great, customer service isn't
The products are great, reliable, well engineered using excellent materials. The software they provide for their products is also great and updated frequently. All together their sport headphones are one of the bests you can buy today.
But once a problem occurs, they just cannot perform well.
I ordered 2 headphones with 1 additional remote for each. 1 package arrived with 1 headphones, 2 days later the other package arrived with the other headphones plus one remote.
I contacted them about the missing remote:
-answer was it will be delivered in 4 days.
-after 2 weeks I contacted them again and I was told they need another 3 weeks to ship.
-5 weeks passed since my second complaint and still nothing. No product, no communication. What worries me is that the website shows the order complete since the headphones were shipped. There is no order number or a tracking number I can follow up to see what is going on with the missing item. Unfortunately 1 remote is useless on its own, to use it as indented to, you need 2 or more in a group to control the chat mode. So I payed for 2, received 1, and cannot use any, just wasted $100.
They share information regularly about the shipped headphones but there is a big silence around the remotes.
Update: customer service stopped responding. On Kickstarter, where they share updates about the shipped units, they also ignore every user who asks.
Update2: after several emails to the customer support, it arrived with a massive delay. Looks like they forgot that they have to send it to me.
Update3: unfortunately the function button stopped responding on my headphones. So now I have to return it. The problem is that in a case like this they want the customer to organize the return, and for individuals any items including batteries is on the prohibited item list and the battery is built in, you cannot remove it. Meaning, that you cannot return a faulty item, hence you cannot get your item under warranty replaced or fixed. If they organized the pickup, they would have insurance for items with battery and it would be a straightforward procedure. But the way they prefer, you basically don't have any warranty as you cannot return the items which is frustrating in this price range. Definitely a high risk company to buy from.
Update4: They removed their application from Apple and Google store and without that the OWS Button is just a piece of plastic. An item which you payed for like 8 months ago.
If you are hesitating whether to purchase Oladance headphones or no: they are great, excellent fit, excellent sound but in case you need assistance from their customer support it will decrease the experiance for sure. With the experience I have today: I would rather go with an Openrock X: better customer support, excellent quality and a tiny bit better sound in the mid range. Or a Soundcore AeroFit Pro if you need the neckband.
Oladance made a magical start with their OWS 1, bringing the most innovative device which immediately was positioned to the top of the premium range by users and reviewers. Few years later, without further innovation and improvement they let their customer service pull them back to the mediocre manufacturers.
2024-04-12有帮助 1
