Outstanding products and customer service.
We initially ordered the 2-pk medium size dog bowls. They were individually wrapped and packaged to avoid damage during shipping. There was a personal letter from the owner thanking us for our purchase as well as care instructions for the bowls. We were very happy with the quality and weight of the bowls. Though the bowls were great we did however have to exchange them for a smaller size as they were just a little to big for our dogs. We emailed Basis Pet on Sunday evening and were surprised that we got an email that night from Mike, the owner. He emailed us a prepaid shipping label to mail the medium size bowls back and stated that the smaller bowls would be mailed out to us the next day. Twelve days later we still hadn't received the bowls so we emailed Mike to check on the status of our order. He emailed us back apologizing that the small bowls had not been shipped out as promised. He stated that he refunded us the full price of the returned bowls and will not charge us for the new bowls he is sending out on Monday. We could not be happier with the quality of the bowls and superior customer service we received from the owner of Basis Pet. We would highly recommend this company.