Canyon totally let me down
My financial circumstances changed over the past two years. I was able to make several additional deposits into my account, and for the past 8 months there has been a balance over $10,000, yet no settlement activity was taking place. I made about a dozen phone calls to Canyon during that time, and was told that settlements should be happening at a rapid pace. The reps all said the same thing: "I don't understand why this isn't being handled. I will check into it and call you tomorrow." I never have gotten a call back. Last week, I deposited enough money to pay off my two remaining cards IN FULL. Nothing was done by Canyon. Now American Express has sued my ex-wife and we've been assigned to a local attorney. I've been advised that he will be taking over the negotiation. Why is there a negotiation when my account has enough money to pay this off? Why were we sued almost a year after the account could have been paid off? Nothing was done on my accounts for six months, but I got emails from you every month explaining how we could accelerate the program by depositing extra money. I've sent in $30,000 in extra money. I paid you guys $20 grand to handle this, and I could've just paid it off myself. I feel like I have been, and continue to be, involved with either total incompetence or a scam. I've just had another rep, Eric, promise to call me tomorrow with an explanation. He's the ninth rep who promised that. I will bet you $1000 he doesn't call.