TWO defective bicycles received from…
TWO defective bicycles received from this seller. Absolutely unacceptable quality. First bicycle: Ordered in February as a gift. When finally assembled, the bike was DEFECTIVE and could not even be put together properly because the front fork was too narrow to install the front tire. Completely unusable. Since it was purchased as a gift and not assembled immediately, it unfortunately fell outside the return window. Second bicycle: Because I was stuck with the defective February bike, I ordered a SECOND bicycle from this seller in May. Shockingly, that bike ALSO arrived defective. That bicycle WAS returned within the return window and I received a refund for it. At that point, the seller acknowledged the issue with the FIRST defective bicycle and OFFERED a refund for it as well due to the defect. NOW the seller is going back on that promise simply because I returned the SECOND defective bicycle for a refund. That makes absolutely no sense. These are TWO separate defective bicycles. I should be issued TWO refunds for TWO defective products that were poor quality, unusable, and could not even be properly assembled. Selling defective merchandise and then refusing to honor a promised resolution is unacceptable.