Great Product, Crap Customer Service.
How can such a great product come from such a dysfunctional and anti-customer organisation. I purchased a Tello Edu which is great and so bought a dji mini2 from DJI direct for xmas. At the time of purchase it would be delivered on time for xmas but then it spent 2 days being picked in the warehouse so I contacted customer support. From there it went badly downhill. They told me that it would not be delivered before xmas so I asked them to cancel it because I could buy it through Amazon and they could deliver it on time. They said they would cancel the order but then they shipped it instead. This was shipped with DHL and they put a stop on the delivery so that it would be returned to them, but nobody told me this so I cancelled my order with Amazon and figured, hey DHL is going to deliver this anyway and it actually will be on time. I emailed them to say I had done this. Next I know DHL thinks it is being returned to DJI, DJI tells me its going to be delivered and there is nobody to talk to who can make any sense. Eventually, I speak with a person at DHL and they say best to assume it is going back to DJI. So, I end up buying the drone direct from Amazon and it is delivered for xmas. Meanwhile, DHL now says it can't find the parcel to return it and DJI says it won't refund the monies until DHL does return it. Fortunately, I paid with a credit card so I have made a claim under Section 75 of the consumer credit act - but what an absolute nightmare. Best advice. If you want a great drone, buy a DJI but for goodness sake do not buy it from DJI. Buy it from Amazon because at least they have customer service.