Total Scam
Total Scam! I ordered and did receive the kits. As others stated, the “hard part “ was supposed to be started for you…it wasn’t. The instructions, which were on a piece of paper didn’t show how to start. The first instruction didn’t even mention which color of yarn to use. The QR code that was sent for the video tutorial didn’t work. I contacted the company and they sent me a link to all of their videos. My two animals weren’t included. I asked for a “guaranteed “ refund and they told me it was too expensive to have the kits shipped back. They offered me a $7 refund (I spent $35.) After many emails, I finally accepted a $9 refund which was promised to hit my account within 2-7 working days. It’s been over 25 working days and I still have no refund. What a nightmare of a company.