Dishonest
I've shopped quite a bit with Dresslink, and spent a little over $150 with them so far. My first experiences were decent. The quality was not always amazing, but based on the pricing I would always go in with the expectation that once I received the items, they may not be the best. Sometimes I was pleasantly surprised with the quality (a $16 sweater with the shipping was thick, warm, and fit perfectly). Of the first times I purchased with them, I was overall neutral with their service and quality. One package was extremely delayed (well over 45 business days), but everything else that I ordered generally came by the 25th business day as per their website. I got in contact with their customer service who informed me they had no way of tracking the delayed package because I hadn't paid for a shipping number. Eventually I did receive this package, so I decided to try again (this time purchasing a shipping number). Once I received the shipping number I paid for, it never worked on the site provided. So I waited patiently until the 25th business day when my package arrived. However, one item was missing. I got in contact with their customer support who could not identify at first any record of me having ordered that particular item. So I screencaptured my order as well as sent them a pdf to show them, as well as a picture of my delivery slip. At this point they informed me that if it wasn't packaged in the parcel, then the weight would have been lighter. After several emails back and forth they continually told me it was packaged, but it wasn't. So at this point I did some digging of my own. The weight of my package said 0.41 kg. According to their website, the weights of each of the items I purchased were as follows: The hair piece that was missing is 79 grams The cupcake holders are 40 grams each (I ordered 12 in total = 480 grams) The hair bands are 34 grams each (I ordered 4 in total = 136 grams) The hair pins I ordered are 45 grams each package (I ordered 2 = 90 grams) This = a total of 785 grams (or 0.785 kg). I informed the sales person I was talking to of this and his response was to offer me 5% off my next purchase. None of these times have I asked for my money back, I've only ever asked to receive the item that I purchased. I have one other order pending with them, but if I do not receive the item I purchased from this particular package, I will not be ordering again, nor changing my rating. The reason for this rating is to receive the item I ordered, as contacting their after sales support has not worked. ---------------------------------- Update October 19 - email I received: "Dear, thanks for your email and we really see from the warehouse record that they packed it in, all the package in our company when packing will be recorded. but i also try to apply a 5% cash coupon for you and you can buy a new one,is it ok?thanks. Any other query, please freely message me at the first time，I will reply you within 24 hours except the weekend or holidays. Have a nice day! Yours Sincerely, (NAME BLOCKED) Customer Service Department" Until they rectify their apparent warehouse issues, I personally will not be ordering from Dresslink again. I'm insulted that they would offer me 5% to purchase the same item again that I didn't receive....do they think I'm an idiot?