Do not use this service
Do not use this service ⭐☆☆☆☆ Misrepresentation of “fully confirmed” visa documents + refusal to refund I bought SFRV’s flight & hotel reservation package for a Schengen visa. Their rep Roy assured me in writing that the documents were suitable for visa purposes. Then while I was waiting at the visa appointment I saw a sign on the wall which prompted me to email SFRV: Email exchange (19 Aug 2025): • Me 13:06 (from the visa centre): “Sitting at the visa appt and there is a big sign saying ‘please note the embassy will perform checks on your flight tickets. Kindly make sure that your tickets are fully paid with a valid receipt / invoice or a payment confirmation.’ Is this an issue?” • SFRV (Roy) 13:09: “Dear Aidan, Don’t worry, you have a fully confirmed reservation. You can use the documents without any hesitation.” Despite that assurance, my visa was refused. The official reason stated: “the information submitted regarding the justification for the purpose and conditions of the intended stay was not reliable.” In my case, the only documents evidencing purpose/conditions of stay were SFRV’s flight and hotel reservations, which were not fully paid and did not include valid receipts/payment confirmations, contrary to the Embassy’s stated requirements and Roy’s assurance. I requested reimbursement of my direct costs (Total £134.30: visa fee £101.35, train £20.00, photos £12.95). SFRV refused. I also lost my planned trip and time, and must reapply. My experience: • Documents were not fit for Schengen visa use despite written assurances. • Customer service refused to refund after clear, documented evidence. • Resulted in financial loss and delay. Recommendation: If you need Schengen visa documentation, ensure fully paid, verifiable bookings with official receipts from the airline/hotel. Based on my experience, I cannot recommend SFRV.