Their Special Assistance was excellent
My wife and I, both in our late 60's, flew Business Class from London to Melbourne via Haikou with this airline. We found the Special Assistance they provided my wife at London, Changsha, Haikou and Melbourne airports to be excellent and their help took alot of the stress out of our journey. The Cabin crew were all extremely polite and despite our inability to speak Chinese they made every effort to be understood at every stage of our journey. We would certainly consider travelling with the airline in the future.