英国
$5000 Mower died after 2 years Mammotion wont supply parts to fix it. Having to take the legal route to resolve. Took the legal route and got a resolution of a replacement mower. Shame it took getting to that point but once Mammotion legal picked it up things moved slightly smoother.. I was still without a mower for the cutting season but so is life...
Product was not as advertised. Part of product was not delivered. Customer Service do not reply to emails.
Initial faults with product showed after a few days. Reported these and no service. Full failure within 6 weeks. Took 6 weeks to even get them to respond to my request for a refund. Have been offered a service. This company has not understood what it means to provide customer service so prepare to be left stuck without a working mower for months at a time. Edit: 30th Oct: Took Mammotion 2 months to respond to this review which goes to show how backlogged they are with customer service issues. I now have my mower back and working but communication and the journey to get it repaired was awful. Edit: 29th July 2026: Mower finally died. Have posted a new review as overall experience was really poor.