Worst Experience Ever
Worst Experience Ever! We booked a combined package of a bus and ferry tickets from Singapore to Tioman. We were later informed that the bundle they are advertising and selling on their website actually arrive at a different ferry terminal from the one ours was departing from. They make us pay for a change fee for both our tickets. We were later notified that they only sold us a one way bus ticket and a return ferry ticket so we were required to book a return bus ticket. We were quite skeptical about booking the ticket directly from their platform as we noticed that it wasn't necessarily transparent and we asked for the assistance of their customer service representative to send us the bus schedule so we can book the most convenient return bus trip. They send us an itinerary of the wrong dates without or knowledge and guess what they made us do again? You got that right! They requested another change fee. Both mistakes were made on their end. All their tickets are non-refundable so you can't even request for your money back. All they will make you do is pay for higher fees. In the end, the amount you pay for two people through their platform is equivalent to booking a private car/van to take there and back. 10/10 would never recommend to anyone.