Antispyware? SuperScamware more like!
I signed up for a 1 year subscription to Superantispyware for £17.99 annually. Six months later I noticed they were taking £17.94 out of my account. (What the UK Money Saving Expert website calls "Zombie subscriptions". Their article on this prompted me to check payments going out of my account, which is when I noticed the payments. Because of how they take the payments it doesn't show up in my regular direct debits) When I finally got through to them on the Superantispyware web chat after several ignored emails they replied from an address of a company called USTechSupport. They had signed me up for a monthly technical support line service I hadn't asked for and didn't need. That explained the spam messages I had been recieving from USTechSupport which, as I'd never heard of them went straight to my spam folder. In disputing the charges I also got emails from an organisation called Iolo.com, which further confuses the issue. So beware! If you think you've signed up for a year with Superantispyware the small print signs you up to USTechSupport for a monthly fee unless you cancel it. I didn't get the email saying they were going to charge this, presumably as it came from USTechSupport so went to my spam folder. When I complained and cancelled they only refunded the last month. So I've been scammed out of £89.70 for a service I never knowingly requested or needed. SuperScamware indeed! Update 04/06/2026 - UNBELIEVABLE!!! They have just emailed me to say my subscription for this scam will AUTOMATICALLY RENEW IN THREE DAYS!! I've emailed them to cancel, AGAIN, as you can't log in directly. They emailed me back a link for me to go in and cancel it myself!!! I'm on holiday and am not going to waste any more time on these shysters. My bank have instructions not to pay them another cent. AVOID, AVOID, AVOID!!!!