Sent around the houses to get my money back.
I ordered a Elephone M2 on the 23rd of November 2015, less than 24 hours I changed my mind and decided to cancel my order, I spoke to someone at TinyDeal using the chat function and they confirmed my order had been cancelled and I would recieve my refund in 2-3 days. 2 days past and no refund, so once again I contacted them to request my refund, I was told to wait another 2-3 days. Contacted them on the Friday (2 days later) and was told it would be in on the Monday. Today is Monday and low and behold still no refund and I've been told to wait yet another 2 days! Luckily I paid with PayPal so hoping those guys can help. Here are the transcripts: 1st Transcript: Steve: Welcome! How may I help you? David: Good Morning Steve: hi David: Is it possible to cancel this irder for a full refund please. David: *order Steve: 752005? David : Yes please Steve: Please wait for a moment, I am checking for you. Steve: Your order is cancelled now Steve: Please check your paypal account 3-5 business days later Steve: The status will be changed when the refund is complete David : Thank you! Steve: Been a pleasure David : So I should recieve a refund of the funds within 3-5 days? 2nd Transcript: Marta: Welcome! How may I help you? David: Good Morning, David: Can I just confirm the status of my order? Marta: 75200 David: I requested cancellation 2 days ago and the order page is still showing processing? David: Yes Marta: We have cancelled your order#75200. Please check your paid account several days later. Marta: Paypal: 2-3 business days(payment within 60 days) Marta: Credit/Debit card: 7-14 business days(payment within 180 days) Marta: Other payment methods: Please contact our customer service for more information. Marta: The status will be changed when the refund is completed at our end. Marta: If you initiated the request for the refund of your order, please disregard this email. It was only sent to alert you in case you did not initiate the request yourself. Marta: If you did not initiate the request for the refund, we recommend that you reply this email or contact our LiveChat immediately. Marta: Regards, Marta: Customer Service of TinyDeal David: Is that an email that was sent out? David: As I have not recieved that David: So I paid by Paypal, how long until my money is refunded? David: Is it possible to have an email confirming my cancellation? Marta: i have sent the email David: I have not recieved it.... David: Is it worth me speaking to Paypal 3rd Transcript: Brenda: Welcome! How may I help you? David: Hi Brenda David: Can you please let me know why I am still awaiting a refund please. David: I was told 2-3 days for the money to come back to me, but today is day three and I am still without my refund Brenda: sorry that you should wait until Monday David: But that means it would have been 5 days? David: I was told 2-3 days David: I don't want to wait until Monday, surely there is someone who can process my refund sooner! David: I will have to open a complaint with PayPal. Brenda: now weekend David: It is Friday Brenda: yes , don't work already David: I'll dispute through PayPal David: Thanks Brenda: Thanks for your support to our website.In order to improve our customer satisfaction. Could you please click CLOSE on the top right corner to evaluate our service. Have a nice day! 4th Transcript: There is a 4th transcript from this morning, however when I requested a copy from their website it never arrived.......... speaks volumes about the type of company they are. They are now sitting on my £117 with no signs of getting it back. THESE GUYS ARE COWBOYS AVOID AT ALL COSTS!