Database correction request - need support
Hi, I've dropped 2 mails (to sales and support) for an IP GeoLoc correction and I've received no acknowledgement nor cases. Please advise as a matter of urgency. Thanks.
LordOfTheRings
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Very bad support or rather no support at all!!!
No response on many emails to resolve country location for 63.250.152.31. VERY DISAPPOINTING!!! I've sent 3 mails to 'sales @ ip2location.com' as indicated in your FAQ to fix country origins in your database. All my mail have received no answers over last 3 weeks. Subject of emails was 'BT AS3300 - IP database update request - 63.250.152.16/28' There is nowhere on your site details how to raise a case for support!!! I've received IP2Location reply: "We have problem to receive your email, thus it is not appearing in our ticketing system. Can you please resend the email using another email account? " My bt.com professional address is thus filtered by your mailing system?? I've now resent the mail with my hotmail.com private address. Let's see how it goes.