Deeply Unprofessional Behaviour - False Public Accusation
I visited Paname with the simple intention of having a drink. As I wasn’t carrying cash, I asked if I could pay by card. I was informed there is a minimum spend of 1,000 THB for card payments, which is already questionable in 2026. Nonetheless, I politely offered to cover the 5% card fee myself in order to pay for just one beer. They declined. That was the end of the interaction. No order was placed, and I quietly left. What happened next was far worse. When I posted a review on Google describing this (truthfully and calmly), the owner replied publicly accusing me of insulting their staff and using the words “f* you”.** I was absolutely shocked. This never happened. I did not use foul language, nor did I raise my voice or behave disrespectfully in any way. I may have been disappointed by the refusal, but I remained courteous throughout. Their claim is not only false, it’s defamatory. Here is their exact public reply, which is visible on Google at the time of this review on trustpilot: "We’re sorry to read this comment, but we’d like to clarify the situation. There was a misunderstanding regarding the payment method, however no order was placed and our restaurant services were not used. Unfortunately, during the exchange, our staff was verbally insulted, including being told “f*** you”, which is not acceptable under any circumstances. Our team always strives to be respectful and helpful, and we expect the same in return. We regret the misunderstanding, but we cannot accept abusive behavior toward our staff." This is a deeply serious accusation, and it says more about the professionalism (or lack thereof) of this establishment than anything else. Instead of taking feedback on board, the owner resorted to character defamation — publicly and falsely claiming abuse where there was none. This is unacceptable. UPDATE: Email exchange with the restaurant After this happened, I reached out directly to the restaurant via email to address the situation. "Dear Paname Management, I am writing in reference to your public reply to my Google review, a screenshot of which I have attached for clarity. I want to state this very clearly: I did not use any offensive language, swear words, or insults toward your staff at any point. The claim that I told your staff “f*** you” is completely false. What actually happened is simple and factual. I asked, in a calm and respectful manner, whether it would be possible to pay for one beer by card, as I was not carrying cash. I was informed of the minimum spend requirement. I then offered to cover the 5% card fee myself. This option was declined, no order was placed, and I left quietly. That was the entire interaction. I was indeed annoyed by the policy, but I did not direct any anger toward your staff, did not raise my voice, and did not use abusive language. To publicly accuse a customer of verbal abuse when this did not occur is extremely unfair and unprofessional. I am therefore requesting that you either • retract or correct your public statement accusing me of swearing at your staff, or • provide factual evidence supporting such a serious allegation. I would have expected a more measured and professional response from a restaurant management. Disagreements about payment policies can happen. Making false accusations in public should not. I hope this matter can be resolved properly. Kind regards" 📎 I will publish both my message and their reply here once available. (Insert screenshots or paste text below once received.) I would strongly urge other visitors to be cautious — not just because of the outdated and rigid card policy, but because any complaint or fair criticism may be met with false public accusations that attack your character. This is not how a professional or respectful business should behave. Would I return? Absolutely not. Would I recommend it? Not to anyone who values integrity or being treated with basic decency.