Counterfeit Perfume no Refund
I order a bottle of Dior's Black Opium but it turned out to be a counterfeit. The overall poor quality of the bottle and the fact the juice is clear instead of pinky/orange were my two big clues. When I went to sites showing the differences between real and fake, mine failed every single test. The nib on the sprayer is black and supposed to be white. The black sparkle part of the bottle is dull gray black and the paint is messy around the sprayer. The lettering on the neck of the bottle is too bright a pink and not the softer silvery pink of the authentic bottle. The box itself was cheap and came in a sleeve that is unique from the authentic packaging. When I left a bad review the site immediately took it down. I have posted it many times since and it often stays up no more than a few minutes although I am a confirmed reviewer. When I asked to get a refund I met with silence, red tape and right now I have been on hold for over an hour. They should have just sent me a prepaid mailer and given me a refund. Getting a refund seems to be more complicated than it should be. ***** I added 2 more points because I did just get a refund from Massgenie because the seller evidentially refused. As grateful as I am, I can do much better than "average" with 3 starts because good or great would mean I got the perfume and I loved it. I felt compelled to pay full price at Ulta to contrast with the fake to prove my case and I could have gotten a better deal shopping around but I didn't want the second bottle coming from a discount house. MassGenie's Customer Service Manager, Jeffrey Quimson called me personally today to inform me of the refund and I asked him if he wanted the photos of the authentic bottle next to the fake and he did so I sent them to him. Quimson also reassured me that the listing had been removed per another complaint. Also I noticed that my reviews started to stick the day after I complained about them being taken down. It took a minute but at last MassGenie worked hard to make this right in everyday possible.