Failed infinity 1300 Power-station Do Not Buy
Failed infinity 1300 Power-station, 1st July 2026 I contacted customer service by email (service.de) with a detailed experience and diagnostic description, Links to Videos showing the issues, Purchase invoice, Serial No. of my unit. Received an automatic reply with an allocated ticket. I replied the same day using the ticket number added to the email title. Until now no response has been received. I have since sent another email and copied, additional Growatt customer service and global help emails I could locate. No one replied to any email since. So after spending 699.00 Euro for a power station that functioned for 20 months ( only being used in some months of the year.) It is the most expensive unit and the poorest service I have ever had. I have a website that reviews these units. all which I pay for with my own money and no biased sponsorship. I was due to upload my Long term test review for this unit. it had up this point been a favourable experience. however in light of a BMS failure and the exceptionally poor service the review will go from positive to absolute Don't buy from Growatt. Purchase price is one factor in the decision to buy from any manufacturer. Most important is the customer service. This unit carries a 5 year warranty as do many others. It is to be expected that there is support when an issue arises. This is now a heavy door stop and has no value as it can longer be charged. The BMS failure can happen, this is not the issue itself. The total lack of any support is the real issue and why I truly suggest a NOT TO BUY GROWATT Warning to anyone looking at a Power station I have receipts to prove this is a genuine purchase