Great Prices - Lousy Interface and Customer Service
14 Dec: Ordered a pair of Oakley 601603 early in the morning. Made payment via eNETS service but the order status was not updated and the item still showed in my cart, even though the money was deducted immediately from my account. Queried Customer Service. 15 Dec: Queried CS two more times. CS emailed finally that evening to say order was received but not visible in my account. Was finally told on it would take a while to update as the payment had not been received (This is ONLINE PURCHASING? Shouldn't the order be visible with the status "PAYMENT BEING PROCESSED" or some such? Why was the item still in my cart?) 16 Dec: The item I ordered was finally reflected in my account. 17 Dec: I received an auto-notification that the item was DISCONTINUED. Was offered a 5% discount on other fast shipping items or an extra 5% on normal items. I emailed CS to say "My preference would be 601601 then 601602." 18 Dec: CS emailed me that 601601 is available and 601602 would take some time to procure. Then I was asked again which of these I wanted. (I already stated which model I preferred, correct?) I replied asking again to amend my original order from 601603 to 601601. And asking if the 5% discount would be refunded or parked in my account for future use. 19 Dec: I received another email auto-notification stating the item I originally ordered (601603) was "BACKORDERED" and that procurement was sourcing from 3rd party suppliers which would take another 1 to 4 weeks. So which item will I get? 601603? 601601? Or are they going to ask me again which I preferred??? For an order that should have been processed within 2 days, it has now stretched to 6 days and looks to stretch further. Great Prices - Lousy Interface and Customer Service Edit: 21/12/2015. CS emailed that the order will be amended and shipped within 24-48h, received tracking number (Aramex), and downloadable invoice. Received a response from SBG CS to my TrustPilot review. However, I don't think the response was relevant. If it is going to take 3-5 days for Bank Transfer (e.g. eNETS), 1. the item should still appear on my order page with the status "Payment Pending", 2. the 3-5 day processing time for Bank Transfers should be stated on the payment page or in the FAQ. It was precisely because my money "disappeared" from my account without the item I paid for showing on my order page that worried me! Still, +1 star for responding.