Worst purchasing experience I've had in years. **UPDATE: fully refunded after 8 months
On 25th of November, I've ordered 2 smartphones from their website, following their menu (Overseas Warehouse -> European Warehouse) and DHL as a courier. Both of the phones were initialized from Hong Kong. I paid 33 euros import taxes to DHL, plus the package only contained one of the phones. They had also declared 80 euros of package value instead of 220 to save money. After a few days of waiting for their emails, I claimed a refund through Paypal, for the phone I didn't get. They refused the refund and told me the second phone is on its way, providing me with a tracking number of Regular Post (even though I had paid for DHL). It has been more than one month and the phone has not reached me. I paid for DHL transport and the indicated time was 6-7 days. The first phone arrived after 10+ days. UPDATE: The second one, is now stuck somewhere in Finland, after 35 days, as you can see for yourselves by searching for this parcel code: RP414925687SG (google finnish post tracking) UPDATE2: Some more things they told me after inquiries: 1. They declared a cost of 80 USD for the phone that costs 220 Euro to save money from DHL. 2. They sent one of the phones through regular post because it was in another stock. 3. Even if you use the website menu "Overseas warehouse --> European warehouse", you will still get a phone sent from Hong Kong. UPDATE3: They sent me an email, promising a refund since the item was returned to them. That happened a week ago. There is no refund yet. They have BOTH THE ITEM AND MY MONEY. They won't even reply to my emails..Someone shut this company down please.. This is illegal Want proof? Here (if you still doubt it, ask me to forward you the email): Hello kalfasyan, This is regarding the review that you wrote for TinyDeal at ResellerRatings.com: -------------------------------------------------------------- Dear customer, Hello from TinyDeal.com, we have read your reviews about our site. We don’t want to deceive any customer. We’re sorry about the inconvenience caused. It looks like one of your items P07-EPP6000P has been returned by the post office, while the other P086-4ZENF2 was delivered on Dec 8th 2015. Please choose a method you prefer below, so that we can resolve your problem as quickly as possible. 1. Please modify your negative review about us into a positive one on site resellerating.com. We refund you the total value of P07-EPP6000P in the form of TD points. TD points can be used to make a purchase on our site and can be used as discount. 2. We can also refund you the total value of P07-EPP6000P in cash(preferably via Paypal), in exchange of a positive review. 3. If you’re not satisfied with the above 2 methods, please tell us your preferred method. If we don’t receive your reply email within 72 hours, we will refund you 50% TD points automatically. If you have any further questions, please let us know by email. This communication is dedicated to this order, not available for any further problems, please keep it private. Best Wishes TinyDeal.com -------------------------------------------------------------- This message was relayed to you by ResellerRatings.com for TinyDealService. If you wish to reply to this company, simply hit reply or compose a new email to service[at]tinydeal.com. The ResellerRatings Team UPDATE4: After 8 months since my purchase, I was contacted by the customer service, which had clear intentions to refund me, initially for the import taxes, and later for my phone. Even though I had a terrible initial experience, I now change this review to 4 stars due to the refund which I appreciate even though it came late. They probably changed personnel and I would like to encourage them to continue on the same path.