Extremely frustrating customer service
I’m very disappointed with Jetpac’s customer service. I have $10 in referral credit on my account, but despite being able to see the credit at checkout, I’m unable to actually use it toward an eSIM purchase. I contacted customer support through WhatsApp and sent screenshots of the issue, along with other requested information. three days ago, I was told that the issue would be looked into and that I would be contacted once it was resolved. I’m now being asked to provide the same screenshot again by email, despite having already sent it through WhatsApp. What makes this particularly frustrating is that I’m leaving for a trip very soon, so I have a fairly clear deadline. Instead of resolving what seems like a very simple issue, I’ve spent a considerable amount of time going back and forth with customer service and repeatedly providing the same information, without actually getting a solution. At this point, I would simply like my $10 referral credit to be applied so I can use it toward my eSIM, but the amount of time and effort required to resolve such a small issue has been extremely disappointing. I’ve referred people to Jetpac in the past, but after this experience, I’m very hesitant to recommend the service again. The product may be fine, but the customer service experience has been frustrating and unhelpful.