Package delivery but nothing in Vpost Singapore
Vpost - this is a reply to your response below and the latest in my case. 22 Dec: Thanks Farah from Vpost Instagram for pushing Vpost to reply but the whole ordeal was disappointing. Manish Paliwal finally replied at 12:42 am just to inform me that the warehouse did not receive my package and told me to liaise with the merchant if the address is correct. I responded in the morning with the invoice from Estee Lauder showing the correct address and 2 proof of deliveries both accepted by HDB and TR at the dock from UPS. The second package by TR was tagged by Vpost within a day but the first package received by HDB is the one supposedly not received by the warehouse. Just like that Vpost has chucked off the responsibility of my package and blame someone else even with proof. I'm still waiting for a reply from my response and it's been 2 days. My guess is there will be none. 18dec: omg Vpost whats wrong with you guys!!! 10 days since my package was marked delivered and until now 18th Dec still not tagged by vpost to arrange shipment to SG. No replies to all my emails, calling doesnt get through. Did i just got robbed by a national post??? Are you guys operating a legal den of thieves in US??? I hope people read the reviews first before trying vpost. I regret not doing that and trusting my country's efficiency. I'm finally in Singapore after 2 years of lockdown and am only here for a month. Thought it would be great to order something from US when I reached and used Vpost to receive it. Package reached the Vpost US address on 8th and until today still not tagged by Vpost. Emailed them several items and the reply always asked for 5 days later and now they need another 3 days to investigate. I've given up hope that I can receive the item here in Singapore before I leave. Extremely disappointed with Vpost Singapore, used them last in 2015 and it wasn't this bad. It's been 6 working days and where is my package???? total disregard for customer's money and time. Should have used comgateway instead and should have read reviews here first before choosing to use Vpost again. Case no:CAS-6046588-J4N0L8. So many case numbers here in the reviews. Are they ever solved???