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John

英国

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Kentfaith

**AVOID**AVOID**AVOID**

**DO NOT** order from this company. My order was delivered to the incorrect address, and they have provided absolutely no assistance in rectifying the situation. I contacted Royal Mail on the phone, and they confirmed that the parcel was delivered to the wrong address. However, they have been unable to retrieve it. They have advised me that if the sender calls them quoting the case number, they will confirm that the parcel is lost. Unfortunately, I have been continuously misled by Kentfaith, who have assured me that they have phoned them and received confirmation of delivery. This is clearly a lie. A simple phone call to Royal Mail is all that is needed. I strongly advise against wasting your time and money on this company. Edit: after posting this review I received an email with an apology and a refund within 24 hours. Amazing

2025-10-14